Terms & Conditions

Welcome to Zenvy Nepal. By accessing our website, placing an order, or using our services, you agree to the following Terms & Conditions.

1. General

These Terms & Conditions govern the use of Zenvy Nepal's website, products, and services. We reserve the right to modify these terms at any time without prior notice.

2. Product Information

We strive to provide accurate product descriptions, specifications, images, and pricing. However, slight variations in color, design, packaging, or appearance may occur due to manufacturing updates, lighting, or screen settings.

3. Order Acceptance

All orders are subject to availability and confirmation.
Zenvy Nepal reserves the right to accept, reject, or cancel any order at its discretion.
Incorrect pricing, stock errors, or suspicious activity may result in order cancellation.

4. Pricing & Payments

All prices are displayed in Nepalese Rupees (NPR).
Prices may change without prior notice.
Orders must be paid according to the payment method selected during checkout.
Cash on Delivery (COD) is available for eligible locations.

5. Shipping & Delivery

Delivery times are estimated and may vary depending on location, weather conditions, courier services, or other circumstances beyond our control.
Customers must provide accurate delivery information.
Additional delivery charges may apply for remote areas.
Zenvy Nepal follows a strict No Return Policy.
Customers should carefully review product details before placing an order.
Returns are not accepted after successful delivery.

6. Replacement Policy

Replacement requests may be considered only if:

The product is received damaged.
The wrong product is delivered.
A verified manufacturing defect exists.

Any issue must be reported within 24 hours of delivery with clear photo or video evidence.

7. Customer Responsibilities

Customers agree to:

Provide accurate personal and delivery information.
Use products according to their intended purpose.
Follow all safety instructions provided with products.

8. Intellectual Property

All website content, including logos, images, graphics, text, designs, and branding, is the property of Zenvy Nepal and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

Zenvy Nepal shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of products, website services, delays, or delivery issues.

10. Privacy

Customer information is collected and used in accordance with our Privacy Policy. We do not sell or share customer data with third parties except as necessary to process and deliver orders.