At Zenvy Nepal, we strive to provide quality products and excellent customer service. Please read our Refund Policy carefully before making a purchase.
Refunds are only issued in the following situations:
The ordered product is unavailable after payment has been received.
A replacement product cannot be provided for an approved damaged, defective, or incorrect item.
An order is canceled by Zenvy Nepal before shipment.
Refunds will not be provided for:
Change of mind after placing an order.
Incorrect product selection by the customer.
Dissatisfaction due to personal preference.
Delays caused by courier services, weather conditions, or circumstances beyond our control.
Products damaged due to misuse, negligence, improper handling, or unauthorized modifications.
Requests made after the allowed claim period.
To request a refund, customers must:
Contact Zenvy Nepal with their order details.
Provide clear photo or video evidence if the request involves a damaged, defective, or incorrect product.
Cooperate with any verification process required by our support team.
All refund requests are subject to review and approval by Zenvy Nepal. We reserve the right to deny refund requests that do not meet the requirements of this policy.
Once approved, refunds will be processed within 3–7 business days.
Refunds will be issued through:
Bank Transfer
Digital Wallet (if applicable)
Original payment method, where available
Processing times may vary depending on the payment provider or financial institution.
Original shipping charges are non-refundable unless the error was caused by Zenvy Nepal.
Any applicable refund amount will exclude shipping costs unless otherwise approved.
For refund-related inquiries, please contact:
Zenvy Nepal Phone/WhatsApp: 9744573996 Email: [email protected]
By placing an order with Zenvy Nepal, you acknowledge and agree to this Refund Policy.
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If you would like to know more about our policies, you can consult our Terms and Conditions. You will also be able to follow your order (tracking number will be provided in an e-mail after ordering). You wish to return some items? Click here.
