At Zenvy Nepal, we are committed to protecting your privacy and ensuring a safe shopping experience. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order with us.
We may collect the following information:
Full Name
Phone Number
Delivery Address
Email Address (if provided)
Order Details
Payment Information (where applicable)
The information collected is used to:
Process and confirm orders
Deliver products to customers
Provide customer support
Send order updates and notifications
Improve our products and services
Prevent fraudulent activities
Zenvy Nepal takes reasonable security measures to protect customer information from unauthorized access, misuse, or disclosure. However, no online system can guarantee 100% security.
We do not sell, rent, or trade customer information to third parties. Information may only be shared with delivery partners or service providers when necessary to complete your order.
All products are carefully checked before dispatch. Customers are requested to inspect the package upon delivery.
Products may qualify for replacement only if:
The item arrives physically damaged.
The wrong product is delivered.
The product contains a verified manufacturing defect.
Claims must be reported within 24 hours of delivery with clear photo or video evidence.
Products damaged due to misuse, improper handling, accidents, or normal wear and tear are not covered.
Zenvy Nepal operates under a strict No Return Policy. Once an order has been delivered successfully, returns are not accepted.
Customers are encouraged to review product descriptions, specifications, and images carefully before placing an order.
Our website may use cookies and similar technologies to improve browsing experience, analyze website traffic, and enhance customer experience.
Zenvy Nepal reserves the right to modify or update this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
For questions regarding this Privacy Policy, please contact:
Zenvy Nepal
๐ Phone/WhatsApp: 9744573996
๐ง Email: [email protected]
By using our website and placing an order, you agree to the terms outlined in this Privacy Policy.
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If you would like to know more about our policies, you can consult our Terms and Conditions. You will also be able to follow your order (tracking number will be provided in an e-mail after ordering). You wish to return some items? Click here.
